Booking terms and conditions 2020-2021

Rate validity dates

Our retail rate rates are valid from 1 April 2020 to 31 March 2021. Please refer to the retail rates provided by SLC

Contact Details

Trade booking contact and account details:
 Contact Person: Glenn Tanoko 
E-mail address: Glenn@sydneyluxurycruise.com
Phone number: 1300 476 247
Mobile number: 04 31 94 28 10
Website: www.sydneyluxurycruise.com

Cancellation Policy

Cancellation with more than 30 days notice to the booking date requires no charge
Cancellation with less than 30 days notice to the booking date requires a $100 admin fee
Cancellation with less than 7 days notice results in a 100% loss of booking fee.
Cancellation for experiences that have been rescheduled in the past will result in a 100% loss of booking fee.

In the event the weather on the day of your experience is deemed unfit by the operator you will be given the option to reschedule your experience free of charge for another time, or you may request for the full amount to be transferred onto a SLC Gift Voucher. SLC Gift vouchers are valid for five years from date of issue. Sydney Luxury Cruise do not offer cancellations and/or refunds on issued Gift Vouchers. Sydney Luxury Cruise does not offer refunds on Experiences that had to be canceled or rescheduled due to the weather unless you can prove you are visiting from interstate and/or overseas.

Some Experiences may have a Product specific cancellation policy. Please check the Product page for more information.

In the case that the vessel is not available for a pre-organised event due to a system failure, the provider
reserves the right to assign another vessel of equal size and quality for the organised event at their own discretion.
Sydney Luxury Cruise will always try and work with the customer to find a suitable solution

Cancellations may be made at the operator’s discretion due to mechanical breakdowns, which may result in the vessel being unable to operate. If Sydney Luxury cruise is unable to assign another vessel of equal size and quality for the organised event the customer will receive a full refund of the fare price.

Amendment Charges

Rescheduling with more than 14 days notice to the booking date requires no charge
Rescheduling with less than 14 days notice to the booking date requires a $100 admin fee
Rescheduling with less than 48 hours notice results in a 50% loss of booking fee

In the case that the vessel is not available for a pre-organised event due to a system failure, the provider
reserves the right to assign another vessel of equal size and quality for the organised event at their own discretion.
Sydney Luxury Cruise will always try and work with the customer to find a suitable solution

Inclusions

Available on request and tailored to the customers wishes

Minimum and maximum
passenger numbers

MV BEL: Minimum number of passengers is one, maximum number of passengers is six. 
MV Inception: Minimum number of passengers is one, maximum number of passengers is twelve
MV Ocean Blue: Minimum number of passengers is one, maximum number of passengers is sixteen

Departure days, times and pick up points

Most of our cruises are available daily and depart from either Campbells Cove, Circular Quay or the Convention jetty in Darling Harbour. For days and times, please refer to the product sheets provided by SLC. It would be appreciated if passengers could arrive 10 minutes before scheduled departure time.

Public Holidays 

The rates for Public Holidays are POA. Please note that we only run bespoke charters on the following public holidays: 

October 7 - Labour Day 
December 25 - Christmas Day 
December 26 - Boxing Day 
December 31 - New Years eve 
January 1 - New Years Day 
January 26 - Australia Day 2020

Payment Policy

The balance of the event account is due within 14 days after the charter date if credit check is successful.New Year’s Eve charters require a specific deposit plan to be organized with management and if charters are cancelled Sydney Luxury Cruise will keep the initial deposit until a replacement booking is made and then a refund will be offered

Credit Policy and application

Please complete the credit application form to be accepted for credit. You can find our credit application form on

Banking Details

BELTCH PTY LTD
Commonwealth Bank Australia 
Swift code CTBAAU2S  BSB 062 844
Account Number 10075934

Damages and responsibilities

The customer assumes the responsibility for any and all damage or loss of merchandise left aboard ‘MV BEL’ during a tour. It is the customers responsibility to ensure that all guests are aware of the risks involved in leaving personal items unattended. Guests should arrange their own insurance. The customer also assumes responsibility for any and all damage caused by him/her or any of his/her guests, invitees or other persons attending the tour.

Special Conditions

Public holidays are reserved for our bespoke charters. If customers want to book on a public holiday please contact us for rates and further details.

It is a condition of the trade terms and conditions agreement that the liability of the Operator, its servants, agents and sub-contractors is agreed to be limited in accordance with the Limitation of Liabilities and Maritime Claims Act 1989 (Cth).
The Customer agrees to indemnify and hold harmless ‘Sydney Luxury Cruise’, its agents and employees, from and against any and all losses, claims, actions, costs, expenses, fees, damages, fines and liabilities (including reasonable legal fees) caused by any negligent act or omission by ‘Sydney Luxury Cruise’ or members of the Customers group. The Operator is not liable for any death, loss, damage or injury to any person or property which occurs and is attributable to or associated with:
​(i) Failure to follow any reasonable direction given by the master or crew;
(ii) Failure to comply with any of these terms or conditions;
(iii) Failure to comply with any warning sign;
(iv) Unreasonable or unsafe behavior;
(v) Willful misuse of the equipment or facilities of the vessel;
(vi) Intoxication or the use of prohibited drugs.