Booking Terms & Conditions

Booking contact and account details:
E-mail address: admin@sydneyluxurycruise.com
Phone number: 02 8279 8627
Website: www.sydneyluxurycruise.com

Sydney Luxury Cruise does not offer Cancellations on Booked Experiences and Gift Cards.

In the event the weather on the day of your experience is deemed unfit by the operator you will be given the option to reschedule your experience free of charge for another time, or you may request for the full amount to be transferred onto a SLC Gift Voucher. SLC Credits and Gift vouchers are valid for three years from date of issue. Sydney Luxury Cruise do not offer cancellations and/or refunds on issued Gift Vouchers. Sydney Luxury Cruise does not offer refunds on Experiences that have been canceled or rescheduled due to weather or other unforeseen circumstances unless you can prove you are visiting from overseas.

Credits held by customers are deemed to have a monetary value. Credits can be used towards an experience on the same vessel the original booking was on. If a credit is not used in the same season, a price differences may incur due to price increases of our experiences and/or charter rates.

Some Experiences may have an additional Product specific policy. Please check the Product page for more information.

In the case that the vessel is not available for a pre-organized event due to weather or a system failure, the provider reserves the right to assign another vessel of equal size and quality for the organized event at their own discretion.
Sydney Luxury Cruise will always try and work with the customer to find a suitable solution.
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Cancellations may be made at the operator’s discretion due to mechanical breakdowns, which may result in the vessel being unable to operate. If Sydney Luxury cruise is unable to assign another vessel of equal size and quality for the organized event the customer will receive a full refund of the fare price.

Charters with a value over $2,000 have Charter specific terms and conditions. Please refer to your charter specific terms and conditions.
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Rescheduling with more than 14 days notice to the booking date requires no charge.
Rescheduling with less than 14 days notice to the booking date requires a $100 admin fee. If a booking gets rescheduled with less than 14 days notice the credit can only be used towards a midweek (monday-thursday) time slot Between February and November (Excluding Public Holidays).
Rescheduling with less than 48 hours notice results in a 50% loss of booking fee.
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In the case that the vessel is not available for a pre-organized event due to a system failure, the provider reserves the right to assign another vessel of equal size and quality for the organized event at their own discretion.

In case you have been issued a cruise credit, your cruise credit is only valid for the vessel you are booked in for. Terms will be discussed on a case by case basis.
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Sydney Luxury Cruise will always try and work with the customer to find a suitable solution

Available on request and tailored to the customers wishes

MV BEL: Minimum number of passengers is one, maximum number of passengers is six.
MV Salute: Minimum number of passengers is one, maximum number of passengers is twelve
MV Inception: Minimum number of passengers is one, maximum number of passengers is twelve
MV Felix: Minimum number of passengers is one, maximum number of passengers is 25
MV SOTA: Minimum number of passengers is one, maximum number of passengers is 30
MV Salt: Minimum number of passengers is one, maximum number of passengers is 49

Most of our cruises are available daily and depart from either Campbells Cove, Circular Quay or the Convention jetty in Darling Harbour. For days and times, please refer to the product sheets provided by SLC. It would be appreciated if passengers could arrive 10 minutes before scheduled departure time.
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Please be aware that punctuality is crucial for the smooth operation of our cruises. If you or your clients arrive late at the designated pick-up time, there is a risk that your cruise may be forfeited. This is subject to the day's specific circumstances, including but not limited to wharf schedules, vessel movements, and shipping traffic.

While we will endeavor to accommodate late arrivals and ensure your cruise proceeds as planned, certain situations may be beyond our control.To minimize the risk of any inconvenience, we strongly advise all guests to be present at the departure wharf at least 15 minutes prior to the scheduled departure time. This allows for a smooth boarding process and ensures that we adhere to the strict timelines necessary for wharf bookings and maritime coordination.Your understanding and cooperation are greatly appreciated to help us provide a timely and enjoyable experience for all our guests.

The rates for Public Holidays are POA. Please note that we only run bespoke charters on the following public holidays:
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October 7 - Labor Day
December 25 - Christmas Day
December 26 - Boxing Day
December 31 - New Years Eve
January 1 - New Years Day
January 26 - Australia Day

The balance of the event account is due within 14 days after the charter date if credit check is successful. New Year’s Eve charters require a specific deposit plan to be organized with management and if charters are cancelled Sydney Luxury Cruise will keep the initial deposit until a replacement booking is made and then a refund will be offered

Please complete the credit application form to be accepted for credit. You can find our credit application form on

Available on Request

The customer assumes the responsibility for any and all damage or loss of merchandise left aboard ‘MV BEL’ during a tour. It is the customers responsibility to ensure that all guests are aware of the risks involved in leaving personal items unattended. Guests should arrange their own insurance. The customer also assumes responsibility for any and all damage caused by him/her or any of his/her guests, invitees or other persons attending the tour.

Charters with a value over $2,000 have Charter specific terms and conditions. Please refer to your charter specific terms and conditions.

BYO Charters Require Food to be brought on board as well as drinks.

Public holidays are reserved for our bespoke charters. If customers want to book on a public holiday please contact us for rates and further details.

Sydney Luxury Cruise only allows Bucks and Hens parties on any of her experiences or cruises on application only. If you show up with a Bucks or Hens group unannounced Sydney Luxury Cruise has the right to end your cruise prematurely.
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It is a condition of the trade terms and conditions agreement that the liability of the Operator, its servants, agents and sub-contractors is agreed to be limited in accordance with the Limitation of Liabilities and Maritime Claims Act 1989 (Cth).
The Customer agrees to indemnify and hold harmless ‘Sydney Luxury Cruise’, its agents and employees, from and against any and all losses, claims, actions, costs, expenses, fees, damages, fines and liabilities (including reasonable legal fees) caused by any negligent act or omission by ‘Sydney Luxury Cruise’ or members of the Customers group. The Operator is not liable for any death, loss, damage or injury to any person or property which occurs and is attributable to or associated with:
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​i-    Failure to follow any reasonable direction given by the master or crew;
ii-   Failure to comply with any of these terms or conditions;
iii-  Failure to comply with any warning sign;
iv-  Unreasonable or unsafe behavior;
v-   Willful misuse of the equipment or facilities of the vessel;
vi-  Intoxication or the use of prohibited drugs.