Sydney Luxury Cruise does not offer Cancellations on Booked Experiences and Gift Cards.
In the event the weather on the day of your experience is deemed unfit by the operator you will be given the option to reschedule your experience free of charge for another time, or you may request for the full amount to be transferred onto a SLC Gift Voucher. SLC Gift vouchers are valid for five years from date of issue. Sydney Luxury Cruise do not offer cancellations and/or refunds on issued Gift Vouchers. Sydney Luxury Cruise does not offer refunds on Experiences that have been canceled or rescheduled due to weather or other unforeseen circumstances unless you can prove you are visiting from overseas.
Rescheduling with more than 14 days notice to the booking date requires no charge.
Rescheduling with less than 14 days notice to the booking date requires a $100 admin fee.
Rescheduling with less than 48 hours notice results in a 50% loss of booking fee.
In the case that the vessel is not available for a pre-organized event due to a system failure, the provider reserves the right to assign another vessel of equal size and quality for the organized event at their own discretion.
Sydney Luxury Cruise will always try and work with the customer to find a suitable solution
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